Advice and Support

Patient Relations

Patient Relations - On the Spot help, advice and support when and where you need it.



Patient Relations - the overwhelming message from the Patient Relations Service is that we are a friendly and approachable team of individuals who want to help you get the most out of your NHS.

• Your local service

  Patient Relations can offer you:
  Help to sort out any problems or concerns you have about your contact with the NHS
  Information about local health services
  Listen to your comments, compliments, concerns and complaints 
  Give assistance to contact independent advocacy services in your area if you would like support to make a complaint
  An opportunity to take part in the development of your local NHS service
  A confidential service - we promise not to divulge any personal details of any individual who contacts the service

  Patient Relations Goals:
  To support patients and public using NHS Services
  To support and help NHS Staff in caring for patients
  To resolve patient concerns quickly and efficiently
  To follow the patient journey and not the organisational boundary

• Contact Us

  How do I Contact the Patient Relations Team?
  By Phone: Patient Relations (Hospital) 01942 822376
  By Email: patient.relations@wwl.nhs.uk
  
  Concerns GP:  england.contactus@nhs.net

  The Patient Relations Department (PALS and Complaints)                                                
  Wrightington Wigan and Leigh NHS Foundation Trust
  Wigan Lane
  Wigan
  Lancashire
  WN1 2NN

• Patient Relations Service opening hours:

  Hours are Mon - Fri from 9.00am - 4.00pm.
  
  An answer phone is available outside these hours.