Friends and Family Test (FFT)

The Friends and Family Test is national initiative to help patients choose where they want to be cared for and to let them know how other patients rate the care they receive from NHS trusts. 

All patients, family and friends who use Wrightington, Wigan and Leigh services will be asked: 'How likely are you to recommend services to friends and family if they needed similar care or treatment?' 

Patients, family and friends can choose one of six answers ranging from 'Extremely likely' to 'Extremely unlikely'.

How are we doing? 

Our Friends and Family Test results are published below

What is the Friends and Family Test score? 

The FFT score is based on patient being divided into three categories, Promoters, Passives & Detractors.  By asking the FFT question we can track Promoters, Passives & Detractors to measure the delivery of service and care through our patient eyes.

Promoters are advocates of the organisation, whereas detractors are less satisfied, and would not recommend our Trust.  A higher score indicates a more satisfied patient base. 

Trust Overview

Wrightington, Wigan and Leigh Teaching Hospitals

NHS Foundation Trust

21%

Response Rates October 2023

90% Positive           6% Negative

For Emergency Department, Inpatient, Outpatient, Day Case, community & Birth, Combined.